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TBWA Supply Chain Challenges

TBWA faced challenges with managing their supply chain. Using spreadsheet-based surveys to assess their third parties, TBWA experienced significant issues encouraging suppliers to complete surveys and often experienced issues around consistency of responses.

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TBWA accelerates third party risk management and Sarbanes Oxley assessments through adopting 3GRC Risk Manager.

TBWA faced challenges with managing their supply chain. Using spreadsheet-based surveys to assess their third parties, TBWA experienced significant issues encouraging suppliers to complete surveys and often experienced issues around consistency of responses.

Paul Scott, CISO at TBWA said “We have struggled to get our third parties to complete surveys in a timely manner, and their responses often left a lot to be desired.” Scott went on to say “When we do receive surveys back, we often find that completed answers don’t match the intention of the question and we have to send the survey back for further clarification.”

Compounding the problem, TBWA also found it a time-consuming process to identify risks and impacts to the business from third party survey responses.

“Identifying the impact of specific responses from third parties was manually intensive and time consuming. In our experience, we found that different staff members of TBWA would interpret answers, and therefore impacts, to TBWA in different ways, leading to inconsistency when trying to manage third party risks” Scott said.

3GRC is a unique Risk Management Platform that allows TBWA to assess their third parties, as well as manage internal compliance obligations through regular assessments. Through automation and streamlining of risk assessment management, 3GRC Saves me time and money.

Adding to the challenges of assessing third party suppliers, Scott went on to highlight similar issues when looking at their own business units to maintain Sarbanes Oxley (SOX) compliance. “Assessing our business units to maintain SOX compliance is imperative. We experienced similar challenges around slow responses to surveys due to staff’s existing work load pressures, and challenges around identifying where the risks lay.”

Due to the relatively high frequency (quarterly) of SOX assessments being conducted, Scott highlighted “Compounding the issue encouraging business units to respond to SOX surveys was the fact that we need to conduct them so frequently. By the time a survey becomes outstanding, we’re due to send the next one.”

TBWA started investigating tools available to assist with automating and streamlining the process of assessing third parties and performing SOX assessments. Scott explained “We investigated the market for available tools to assist us with assessing third parties and performing internal SOX assessments, and found 3GRC stood out from the crowd.”

Scott went on to say “The key differentiators for us was the clean user interface, the ease with which we can create new surveys or use existing templates, and the automated risks generated when a survey is completed.”

TBWA wanted to engage with an organisation that would meet their needs today and grow with them over time. “3GRC have delivered on all the features we have requested - and more. We wanted to work with with a dynamic and agile organisation that stands by its word when talking about new features, and 3GRC have done that.”

“I am looking forward to seeing the solution develop over the coming months and years with great interest and enthusiasm.”

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